New Customer Care Membership Program Provides More Personal and Interactive Services

ced a new Customer Care Membership program that combines a traditional support plan with more ways for clients to receive personal, interactive service.

"Customers who get in-depth training and learn how to customize their financial management software for optimal efficiency get the most value out of their investment. We want to make it easy and cost effective for them to get that knowledge," says Ken Hilton, President of Red Wing Software.
Annual Customer Care Memberships offer a realm of benefits for different products and needs. Membership that is designed for new users adds substantial savings on classroom training that is offered throughout the year, discounts for on-site professional services, and a personalized online session related to any training or implementation need. These new benefits are in addition to Red Wing Software's unlimited toll-free and e-mail support, product updates, tax table and tax form changes shipped automatically, exclusive access to an online Community Forum, and a Customer Care Newsletter.

Hilton continues, "Our vision is to create the best management software experience, so it's only natural for us to develop a Customer Care program that offers more ways for customers to interact with our service professionals. Our customers feel confident that when they call Red Wing Software for help, they will talk to a technician that understands their issues, in one of our U.S. offices, and will not be transferred to an off-shore call center."

The new Membership program replaces Red Wing Software's Maintenance Plans. Customers with a Maintenance Plan are automatically enrolled in the new program and receive the added service benefits immediately.

For more information on Red Wing Software's products and supporting Customer Care Memberships, call 800-732-9464 or visit www.redwingsoftware.com .

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