Professional Services Automation (PSA)

OpenAir(R) Professional Services Automation (PSA) software helps organizations dramatically increase profits by better managing critical business functions and identifying, measuring, and improving upon the key metrics that drive profitability. It provides sales force automation, project estimating, resource planning, project management, project accounting, knowledge management, time and expense tracking, purchase orders, client billing and business intelligence in a single, integrated, Web-based system.

Professional Services Automation (PSA) software helps project-based organizations increase profits by helping professionals perform their jobs more effectively and by providing managers and executives with clearer, more immediate visibility into the key operational and financial metrics.

Improve operations
PSA provides software tools that improve the way service organizations perform the most critical functions, including:

- Developing new business
- Staffing and developing resources
- Managing projects
- Sharing knowledge and best practices
- Accounting for project time and expenses
- Capturing and managing time

Manage by Metrics
PSA provides managers and executives with precise, quantifiable, real-time insights into the critical business metrics. All key data is centralized in one easily accessed system, so managers have instant answers to difficult business questions, such as:

- What are my historical and projected resource utilization rates?
- How profitable are different projects and clients?
- Are projects on track to meet timelines and budgets?
- Am I prepared to staff projects in the pipeline?
- Does the sales pipeline support revenue objectives?
- Am I estimating project timelines and budgets accurately?
- Who are my star performers?

Optimize Profits
By streamlining operations and improving management visibility, PSA software ultimately drives increased profits by helping companies:

- Increase resource utilization
- Improve project profitability
- Reduce revenue leakage
- Leverage company expertise more efficiently
- Manage the sales pipeline more effectively
- Reduce project overages
- Reduce employee turnover
- Increase client retention
- Accelerate invoicing
- Reduce administrative costs